Dear Friends,

The Hickman Board of Directors and Senior Staff have been working together in recent months to review our organizational progress and envision the path to our highest potential. Despite the painful challenges of the health crisis, we ended 2020 with sincere gratitude and pride in having met our objectives and achieved so much throughout the community; indeed, if you are reading this, you had a hand in “making it so” and we thank you!

Our various achievements include: a secure financial footing, an expanded and energized base of support, renovations throughout the campus, increased amenities and programs, “herd immunity” setting in from vaccinations and no active COVID cases, strategic plan development, new residents moving into our campus, integration of new technologies and increased family communications, an upcoming design phase to enhance the Hickman building, leadership growth throughout the staffing structure, a revisiting of our Quaker foundation, and more.

With all this in mind, I am pleased to share that The Hickman today is thriving as an independent, distinctive, Personal Care Home, and it will for years to come. Our partners on the Quaker Block, surrounding neighborhood, Borough, and region have enhanced and informed us through each choice we have made. And, seeing the discipline, focus, and care of our Staff and Board, I’m confident this community can do anything it seeks to do.

It is my pleasure to share that with all the above before us, careful deliberation led to a plan for Toni Kelly, our Director of Resident Services and my “right-hand” colleague, to take leadership of The Hickman for its next phase. We are both excited for her to be at the helm of a strong Hickman when she begins as Interim Executive Director on March 1. My time in the office will conclude at the end of February, and that is when my role as a lifelong fan and supporter will begin.

Toni is a licensed Personal Care Home Administrator, Nurse, and Certified Professional in Aging Services Risk Management. As a former co-owner and director of an adult day center, Toni brings invaluable experience to The Hickman. She is the staff liaison to the Strategic Planning Committee, and is ready and able to help bring to life our 2021 goals. Please join me in giving Toni encouragement as she leads the next phase of living into our progress. We’ll both be happy to hear from you, even as we are rigorously engaged in hand-off activities, and can be reached by email at or

Friends, I have treasured my time at The Hickman, and have learned tons from everyone involved. Our residents in particular offer a wealth of knowledge and inspiration, and it has been a delight to serve a community where they are truly at the center of everything we do.

With gratitude for the opportunity to serve such a flourishing group,

Jen Karsten
Executive Director


Jen has shared with you the upcoming evolution of leadership at The Hickman. We are saddened that her time with us will soon end, yet thankful for her many accomplishments; they have been critical in positioning The Hickman for continued success going forward. Jen has been instrumental in structuring a strong and collaborative senior management team and in maintaining organizational focus through the COVID-19 pandemic which has brought numerous unforeseen challenges to every organization in senior living. The Board thanks Jen for her valuable service and wishes her every success in the next phase of her career.

While we are sad that Jen is leaving us, we are excited about the future of The Hickman and the opportunity to build upon the great work we were able to accomplish with her.

Jen mentions the ongoing hand-off activities underway and we are confident that the transition from her to Toni will be seamless for all residents. The staff all remain focused on providing the highest level of care, and The Board remains unwavering in our commitment to The Hickman’s mission, vision, and long legacy of outstanding service.

Betsy Stratton
Chair, Board of Directors

I’m always recommending The Hickman. As long-time residents in the area, this is our community. Living here has given my Dad a sense of belonging... a feeling of home.”

The staff here really do care. I enjoy the social aspects, and the food is excellent.”

Within the first week, my Dad settled in. Not long after that, he said one day 'I'm glad it was my idea to come here.”

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