Updated 3/27/2020

In light of the most recent health advisories, visits to our campus beyond the medically necessary are prohibited, effective 3/12/2020. Our resident population of seniors is among the most susceptible to serious illness from COVID-19, so the most prudent course currently is to allow only Physicians, Hospice Nurses, and Therapists on campus.

For now, the only exceptions to the above are end-of-life visits.

This protocol will be reevaluated on a weekly basis at minimum.

If you are dropping off needed supplies for your loved one, please label all containers and leave them in the bin in the vestibule for distribution. Prescriptions should be handed to staff person at the door.

Thank you for your cooperation and support, and, please take care of yourselves. Don’t hesitate to monitor our website and social channels for updates on our precautionary measures and responses.

I welcome your questions and concerns.

In community,

Jen Karsten, Ph.D.
Executive Director


Updated 3/10/2020


The Centers for Medicare and Medicaid have developed guidelines for Long Term Care (LTC) Communities to assist with minimizing the exposure to COVID-19 and all respiratory type illness. Following their suggestions along with the recommendations of our Internal Task Force we ask you to consider the following questions before visiting our community.

Have you traveled within the last 14 days to the restricted countries identified by the CDC?

  • China
  • Iran
  • Italy
  • South Korea

Do you currently have signs or symptoms of a respiratory illness which include:

  • Cough
  • Fever
  • Sore Throat
  • Shortness of breath

Have you been in contact with someone who is under investigation for COVID-19?

If you have answered “YES” to any of the questions above, we must ask that your visit be postponed until you have made contact with your Health Care professional and follow the recommendations posted on the CDC Website. CDC.gov

Furthermore, we would like to update/define the following terms to minimize confusion. We are advising the following for the safety of our residents:

  • Only Essential visitors should visit the community. Please ask yourself if your visit is necessary at this time. We are requesting that your visits be limited to your loved ones rooms and we are currently not offering dining service to any visitors to limit the exposure of our other residents.
  • Non-essential outings should be halted until further notice. This includes Doctor appointments, follow-ups, or those for the purpose of elective procedures or obtaining new treatment. This also includes senior centers, places of worship, shopping trips, social gatherings or dining out. The premise here is again, to limit exposure for those over the age of 65 whenever possible as per the CDC recommendations. Please consult with your Nurse Manager who can assist with health questions/concerns.
  • Please utilize common sense practices such as frequent hand-washing, use of sanitizer and frequent disinfection of surface areas to minimize exposure for yourself.


Updated 3/7/2020

The Hickman is taking all possible precautions to prevent virus COVID-19 from entering our community. We are exercising data-driven prudence and monitoring emerging reports for up to the minute advisories. If you are considering a visit to The Hickman, please read below to understand how we are keeping our residents healthy and safe, and ways you can help with the effort. If you have questions, we welcome you to ask us, or explore the sites below.

We are currently:

  • Limiting non-essential outings for residents
  • Asking non-essential visitors and volunteers to refrain from visiting until further notice (if you’re a volunteer needing clarity, please reach out to the staff member who serves as your “point person”)
  • Advising family/friends to refrain from visits to our campus if they are ill, showing cold-like symptoms, fever or shortness of breath, have recently traveled abroad, or have been in contact with someone with COVID-19.
  • Requesting that everyone on campus make use of the hand sanitizing stations present at each entry particularly when entering from outside the community.
  • Monitoring all residents for any new respiratory or cold symptoms (shortness of breath, fever, cough).
  • Encouraging anyone on campus to self-isolate in private rooms if you are experiencing any of the above symptoms. Then, let us help you!
  • Instructing all staff to maintain hand hygiene; practice disciplined infection control; and stay alert for emerging adjustments to daily routines.

We will update our practices as new information becomes available to us. Regional and National information resources are provided below.

Chester County Health Department / Health Operations Center
Phone: (610) 344-6225
Fax: (610) 344-5405

Social Media

CDC Coronavirus updates

Coronavirus Page

Health Alerts




I’m always recommending The Hickman. As long-time residents in the area, this is our community. Living here has given my Dad a sense of belonging... a feeling of home.”

The staff here really do care. I enjoy the social aspects, and the food is excellent.”

Within the first week, my Dad settled in. Not long after that, he said one day 'I'm glad it was my idea to come here.”

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